Help & FAQ

You can create an account during checkout or by clicking "Sign Up" in the header. You can also enter as a guest without creating an account.

No, you can checkout as a guest. However, creating an account lets you track your tickets, view order history, and manage winnings more easily.

Ticket prices vary by competition, typically £1-£5 per ticket. The price reflects the value of prizes in each pool.

No, ticket numbers are assigned sequentially as they're sold. This ensures fairness and prevents number picking strategies.

Yes! You can enter any competition by postal entry. See our Free Entry page for complete instructions.

There's no maximum limit. You can buy as many tickets as you like to increase your chances of winning.

No, all ticket sales are final. Once purchased, tickets cannot be refunded or transferred.

Winners are pre-assigned using certified Random Number Generation (RNG) before any tickets are sold. This ensures complete fairness.

Odds depend on total tickets in each pool. For example, a pool with 1,000 tickets and 10 prizes gives you 1 in 100 odds per ticket.

Instant win: Immediately upon purchase. Scheduled draws: Results published at draw date/time, winners contacted within 24 hours.

Winning tickets are pre-assigned before ANY tickets are sold using certified RNG. We don't know which tickets will sell when.

We'll contact you via email and phone within 24 hours to verify your details and arrange delivery or transfer.

Winners must respond within 28 days. Unclaimed prizes may be re-drawn or donated to charity.

Some competitions offer cash alternatives. This will be clearly stated in the competition details.

Physical prizes are dispatched within 7 working days. Cash prizes are transferred within 5 working days after verification.

Yes, all payments use SSL encryption and PCI-DSS compliant processors. Your financial data is never stored on our servers.

We accept all major credit/debit cards (Visa, Mastercard, Amex) and digital wallets (Apple Pay, Google Pay).

Yes, you'll receive an email receipt immediately after purchase with your order details and ticket numbers.

Log in and go to My Dashboard > My Tickets to see all your active and past tickets.

Yes, go to My Dashboard > Settings to update your email, phone, address, and other details.

Click "Login" then "Forgot Password" to receive a password reset link via email.